Zephyr Cloud Docs

    ZE20020: Unable to connect to cloud provider

    Failed to get application hash list.

    Quick Help

    The fastest way to resolve this error is to join our Discord and leave a message - our team is ready to help!

    • Error Code: ZE20020
    • Location: Terminal
    • Related plugins: all

    What does this error mean?

    This error means that the application is not able to correctly connect to your Cloud provider.

    Debugging

    1. Cloudflare Integration

    a. KV Namespaces

    Check if the following namespaces are created on your Cloudflare account:

    • ze_snapshots
    • ze_files
    • ze_env

    b. Workers

    Check if the following workers are created on your Cloudflare account:

    • ze-worker-for-static-upload

    c. Worker Routes

    Check if the following worker routes are created on your Cloudflare account:

    • ze.<domain.com>/*
    • *-ze.<domain.com>/*

    d. DNS Records

    Check if a CNAME record is created on your Cloudflare account/domain - it needs to be a wildcard record (e.g. *) and point to ze.<your-domain>.com.

    Example
    TypeNameContentProxy StatusTTL
    CNAME*ze.zephyrcloud.appProxiedAuto

    2. Fastly Integration

    Coming soon.